Billing Information

• Bills are sent electronically to the email address on file. ET bills are sent via email from vsimail@crystallakeparks.org. Bills go out approximately around the 15th of the month. If you do not receive a bill, please check your junk box.
• Fees are paid monthly by the 1st of the month. Fees paid later than the 10th of the month will incur a late fee of $25 per child and your child is no longer eligible to attend. ET attendance may resume upon FULL payment of your child's bill.
• Payments for Extended Time can be mailed to or dropped off at the Administrative Office, 1 E.Crystal Lake Avenue. Down below are directions on how to set up automatic monthly payments or paying online. If you have any questions regarding billing please contact Nicole Zeller at 815.459.0680, ext. 1233, or email: nzeller@crystallakeparks.org.

DID YOU KNOW?

• You must sign up online for the auto debit feature for ET fees EVERY year. The system links the auto debit feature to an activity code for a specific school year.
• You can pay your bill online.
• You can change your user name, password, and even update your email online.
• You will be locked out of the online system if 3 attempts are made unsuccessfully. You will then need to call our customer service staff during business hours to request the password be changed and your account unlocked.
• All request for changes to the ET program MUST be submitted in writing to our billing bookkeeper. You may send the request via e-mail to nzeller@crystallakeparks.org
• Our punch pass is a daily punch pass which can be used for mornings, afternoons, both and institute days. The punch pass consists of 10 daily punches before you need to renew. Please bring your child to the Administrative Office so we can take their photo and attach to the fob. Fobs will be scanned at the ET location and you can check usage online.

AUTO DEBIT PROCEDURE

1. Log into crystallakeparks.org. Click on the 'Register/Login' button to access the login screen. You will need a username and password. If you have trouble creating an account, please call 815.459.0680 (blue oval button).
2. Enter your username and password. Select the grey 'Login' button.
3. Pay any outstanding Extended Time or Preschool tuition. The system does NOT charge any outstanding balances that are on the account prior to completing the auto debit process. Select the 'Pay Old Balances' grey tab. Place a check mark in the box of the participant/program you want to process a payment. 'Add to Cart'. Continue to check out. STOP HERE, if you don't want to attach the credit card you're using to pay, to your household account!
4. Once balance is paid, open the 'My Account' tab by selecting the down arrow button.
5. Select 'Installment Billing' under the 'Update' heading.
6. Click 'Update Bill Type'. Change this from Installment Billing to Credit Card (BY SELECTING CREDIT CARD, THIS MEANS YOU ARE ATTACHING IT TO THE ACTIVITY TO AUTOMATICALLY BE BILLED ON THE 15^TH OF EVERY BILL MONTH).
7. Click on 'Update Credit Card'. Enter credit card information
8. The box labeled 'Next Bill Date' will be the next time the credit card on file will be charged.

Please note: THE CREDIT CARD ON FILE WILL BE CHARGED THE DAY BILLS ARE PROCESSED. This is approximately the 15^th of the month prior to the billing due date.

PRINTABLE DIRECTIONS

Pay Your Bill Online

(Use this procedure ONLY for making a payment on your bill)

1. Log into crystallakeparks.org. You will need a username and password. For help setting up an account, contact 815.459.0680.
2. Click on 'Register/Login' to log into your account.
3. You will be directed to a screen prompt to enter your username and password. Select the grey 'Login' button.
4. Select the 'Pay Old Balance' grey tab. Place a check mark in the box of the participant/program you want to process a payment. 'Add to Cart'. Continue to check out.
5. Return to the 'Home' screen.
6. Logout.

Please note: The credit card on file will be charged the day the bills are processed. This is approximately the 15th of the month prior to the billing due date.

PRINTABLE DIRECTIONS

For any questions, please contact Nicole Zeller at 815.459.0680, ext. 1233 or email to nzeller@crystallakeparks.org.

Extended Time Punch Pass

Are you a parent with a changing schedule? We offer a 10-day Punch Pass at each school site. The passes can be used for regular school days, half days or Institute Days. Once registered you need to call 815.459-0680 x1215 or x1220 one day before your child will attend.

Upon registration you will receive a key chain fob to scan at school ET site. Fobs need to be picked up at the Crystal Lake Park District Administration Office, 1 E Crystal Lake Avenue, Crystal Lake. Passes are non-refundable and non-transferable and expire at the end of the school year. Passes are sold on a first come, first served basis. Ten (10) passes are available at each school. You will be notified upon completion of their Punch Pass. They may then register for a new one.

Program Fee: $445

The ET program runs through the D47 school year. ET will be closed on national holidays. A list of those dates will be provided at the start of the school year.

Parent Handbook

Please review the current school year Extended Time Parent Handbook. If you have any questions, please contact Sandra Thompson, (815) 459-0680, ext. 1220.

Extended Time Closure Dates

EMERGENCY FORMS

Once registered for Extended Time, you will receive an email invitation to fill out emergency forms online through ePact. This needs to be done before your child may attend Extended Time. This system will give our ET supervisors and directors instant access to required emergency forms. The security, confidentiality and privacy of your child's personal information will always be protected. Complete info about ePact can be found via the button below.

ePact

friendly reminders for pick-up and drop-off

• ET opens at 6:15 AM. No early birds please. Our staff uses this time to set-up for the morning.
• Closing time is promptly at 6:15 PM. If you are picking up your child close to closing time, please be aware our staff needs to leave their site promptly at 6:15 PM.
• There will be a late charge when a child is picked up after closing time in the amount of $10 up to 6:20 pm and $1 per minute thereafter, charged on your next bill. After 6:30 PM, if we have had no contact from a parent, a responsible party from your emergency form, then police will be called and your child taken into protective custody until a parent or guardian can be located. In case you are late and no one is at the ET site, first contact the people on your emergency form to verify whether or not any of them have your child, secondly call the police if you cannot located your child. Please note: consistent lateness will result in being dropped from the program.
• If someone other than the person(s) listed on the Emergency Form will be picking up your child, or your child will be absent, please call your ET Site.
• If we will be dispensing medication, you will need to have a Crystal Lake Park District medication form filled out by your physician.